We will contact these customers about this required update beginning Tuesday, September 8. Our email will also include setup instructions for Data Tracking so they can monitor their data usage.
Price Increase
Each Carrier increased our rate plans effective 09/1/2020. We decided not to pass this increase along to current customers until 10/1/2020 to ensure that we have time to notify them of the changes. Here are the new rates:
RURAL and URBAN Plans for current customers will increase $10 per month per subscription.
RURAL and URBAN Plans for new customers will increase by $30 per month per subscription. The new rates as of 10/1/2020 will be:
URBAN Plan: $109.99/month
RURAL Plan: $129.99/month
We realize that you may have customers who will ask to cancel their gotW3 service due to these increases. Please explain that if they cancel their service due to the price increase, but at a later time want to sign up for gotW3 service, they will be considered a new customer and billed at the new customer rate.
Please make sure to notify all new customers that activate in September, that the $10 per month increase will start with their October invoice.
Speed Challenges
Next, we've been advised that due to extremely high data demands on all Carrier Networks, customers can expect slower than usual speeds for the next coming months.
The Carrier Networks have also indicated that gotW3 RURAL Plan activations may still take up to 72 hours.
Moving Forward
Given the current environment, we recognize that together we need to educate our customers to use their data/gotW3 service for essential tasks like working from home and online education. Entertainment — e.g., streaming and gaming — is not considered essential. So if a customer needs more data, we ask you to please encourage them to purchase a second gotW3 subscription.
In addition, I wanted to give you the heads-up that we are in the process of putting together a family plan option and expect to announce it very soon. So keep watching your inbox for emails from me.
Finally, thank you from all of us at gotW3 for your understanding and support! We appreciate all that you do to make our partnership successful.
Feel free to reach out to me if you have any questions about these updates, or thoughts on how we can be helpful to you and your team.
P.S. We're also about to introduce a Facebook Group for gotW3 dealers so you have an additional way to pass along feedback and ideas. We'll be monitoring it every day and promise to respond promptly. I'll send you a note as soon as we launch it.
